III National collective agreement for the contact center (telemarketing) sector
III Convenio colectivo de ámbito estatal del sector de Contact Center (antes Telemarketing)
Valid from 1 January 2026 · Data as of 11 November 2026
Key facts
| Table valid | 1 January 2026 – 31 December 2026 |
|---|---|
| Agreement term | until 2026-12-31, extended (prorrogable / ultraactividad) until replaced |
| Sector | Contact centresContact centers / customer experience outsourcing |
| Weekly hours | 39 h |
| Annual hours | 1,764 h |
| Salary payments per year | 14Annual amounts include 12 monthly salaries + 2 extra payments (June and Christmas, paid 15-20 of the month); extras may be prorated into 12 by individual agreement (art. 47). |
| Generally binding | yes |
| Official source | Resolución de 23 de febrero de 2026, de la Dirección General de Trabajo, por la que se registra y publica el Acta de la Comisión paritaria en la que se aprueban las tablas salariales para el año 2026 del Convenio colectivo de Contact Centersource dated 6 March 2026 |
Pay table
1 January 2026 – 31 December 2026| Group | Step | per year | Public holiday supplement | Special holiday supplement | Sunday supplement | Net per month (estimate) |
|---|---|---|---|---|---|---|
| Nivel 1 – Directivo/a | única | €41,801.45 | €109.10 | €231.16 | €37.62 | ≈ €2,194 |
| Nivel 2 – Jefe/a de departamento o área | única | €37,882.25 | €98.87 | €209.49 | €34.09 | ≈ €2,020 |
| Nivel 3 – Jefe/a de proyecto, Analista funcional | única | €32,662.92 | €85.25 | €180.63 | €29.40 | ≈ €1,776 |
| Nivel 4 – Titulado/a superior, Analista, Técnico/a de sistemas A | única | €27,443.59 | €71.64 | €151.77 | €24.70 | ≈ €1,532 |
| Nivel 5 – Titulado/a medio, Técnico/a de sistemas B, Analista-programador/a, Programador/a senior, Jefe/a de administración, Responsable de servicios | única | €24,179.17 | €63.11 | €133.71 | €21.76 | ≈ €1,380 |
| Nivel 6 – Programador/a junior, Técnico/a administrativo/a, Supervisor/a A | única | €20,624.78 | €53.79 | €114.06 | €18.52 | ≈ €1,232 |
| Nivel 7 – Supervisor/a B | única | €19,689.43 | €51.37 | €108.88 | €17.70 | ≈ €1,198 |
| Nivel 8 – Ayudante de sistemas, Oficial administrativo/a, Coordinador/a, Formador/a, Agente de calidad (quality) | única | €18,707.27 | €48.77 | €103.44 | €16.81 | ≈ €1,163 |
| Nivel 9 – Gestor/a telefónico/a | única | €18,052.54 | €47.06 | €99.81 | €16.22 | ≈ €1,139 |
| Nivel 10 – Teleoperador/a / Operador/a, Auxiliar administrativo/a, Personal de oficios propios | única | €17,139.58 | €44.51 | €94.39 | €15.33 | ≈ €1,106 |
2026 increase +3,4% (art. 45: closed CPI of previous year + 0,5, min 1%, cap 3,5%) on Annex I/II concepts; the act literally says "IPC real del año 2026", context = CPI 2025. Other 2026 amounts in the same act: plus de idioma 130,95 EUR/month, nocturnidad 1,96 EUR/h, transporte 6,56 EUR/day, telework 1,34 EUR/day (>=30 h/week) or 1,05 EUR/day, dietas 17,96/31,65 EUR, 0,24 EUR/km. Festivo/domingo columns are per 8-hour day. Since 01/01/2024 levels 11 and 12 merged into level 10 (Teleoperador/a). Level labels from disposición transitoria segunda. Hours: 1.764 h/year and 39 h/week effective (art. 22); 1.597 h/year if company pays below this table under another agreement. No 2027 table: agreement expires 31/12/2026, a IV convenio must be negotiated. AN ruling BOE 10/08/2026 (BOE-A-2026-17492) annulled art. 30.1.b (leave), not the pay tables. Signed by CEX + CCOO + UGT; erga omnes. SMI 2026 (Real Decreto 126/2026, BOE 19/02/2026, effects 01/01-31/12/2026): 1.221 EUR/month (14 payments), 40,70 EUR/day, minimum annual 17.094 EUR for full time; any table amount below that is lifted to the SMI in annual computation.
Net per month: estimate with the calculator’s default settings and the weekly hours of this agreement; with 13 or 14 salaries it is the net of one regular monthly payment. Click it to open the calculator with this amount.
Amounts the official source does not publish (e.g. a monthly figure where only annual pay is set) are not shown.
Open the net salary calculator in Spain
Notes
2026 increase +3,4% (art. 45: closed CPI of previous year + 0,5, min 1%, cap 3,5%) on Annex I/II concepts; the act literally says "IPC real del año 2026", context = CPI 2025. Other 2026 amounts in the same act: plus de idioma 130,95 EUR/month, nocturnidad 1,96 EUR/h, transporte 6,56 EUR/day, telework 1,34 EUR/day (>=30 h/week) or 1,05 EUR/day, dietas 17,96/31,65 EUR, 0,24 EUR/km. Festivo/domingo columns are per 8-hour day. Since 01/01/2024 levels 11 and 12 merged into level 10 (Teleoperador/a). Level labels from disposición transitoria segunda. Hours: 1.764 h/year and 39 h/week effective (art. 22); 1.597 h/year if company pays below this table under another agreement. No 2027 table: agreement expires 31/12/2026, a IV convenio must be negotiated. AN ruling BOE 10/08/2026 (BOE-A-2026-17492) annulled art. 30.1.b (leave), not the pay tables. Signed by CEX + CCOO + UGT; erga omnes. SMI 2026 (Real Decreto 126/2026, BOE 19/02/2026, effects 01/01-31/12/2026): 1.221 EUR/month (14 payments), 40,70 EUR/day, minimum annual 17.094 EUR for full time; any table amount below that is lifted to the SMI in annual computation.